Terms of service

These terms cover every website Matiscale builds.

Matiscale is Matis Qaceme, trading as Matiscale, 1 Am Grenzgaart, L-8374 Hobscheid, Luxembourg. Business permit 10200086, RCS Luxembourg A47670. We work with businesses only, not consumers.

1. The service. A website based on the version you were shown, with the changes agreed before launch, and, where your offer includes it, an editor to change its text, prices and photos yourself.
2. Price. As shown when you approve, paid once. No subscription. Your domain name is not included: you register and renew it in your own name.
3. Payment. After you approve the final version, before it goes live. Card payment through Stripe; Stripe emails the invoice.
4. Changes. Included until launch. After launch, the editor covers day-to-day changes; anything larger is quoted separately.
5. Ownership. Once paid, the site, its content and its code are yours.
6. Hosting. The site lives on a Netlify account in your name, on its free plan. Any cost beyond that free plan is yours, and Netlify's terms apply to that account.
7. Your content. You confirm you have the right to use anything you send us or that was already on your website, and that the facts on your site (hours, prices, contact details) are yours to check before launch.
8. Accessibility and compliance. Built with accessibility in mind and checked for common issues. No guarantee of compliance with any law; that stays your responsibility.
9. Remote. All work and communication is remote, by email.
10. Liability. Limited to the amount you paid.
11. Refunds. See the refund policy below.
12. Law. Luxembourg law; the courts of Luxembourg City.

Refund policy

• You only pay once you've approved the finished site, so there is nothing to pay for a site you don't want.
• Before your site is live on your domain, you can change your mind: email us and we refund you in full.
• If we can't put your site live within 30 days of your payment for a reason on our side, we refund you in full.
• Once it's live on your domain, there's no refund, since you approved it before paying.
• If something is wrong with a payment, email matisqcm@gmail.com first: we reply within two working days and put it right.

Last updated 9 November 2026.